Ruban Pop — Privacy Policy

Effective date: 2026-10-20

This policy explains what information is processed when you play Ruban Pop (the "Game"), an iOS puzzle game published by 9506-6320 QUÉBEC INC., operating the "WhiskerWorks" games ("we", "us"), Québec, Canada. Contact: [email protected]. WhiskerWorks publishes other games; each game has its own privacy policy. The games never share game data with each other; the only thing they can share is the optional WhiskerWorks account described in section 3b.

1. Short version

2. Information stored on your device

The Game stores locally on your device: your progress (levels solved and their stars, worlds opened, stars, Mercis — the in-game currency —, booster stock, the surprises you found, their normal / shiny / golden version, the album, the shelf, the room and its tasks, the recipients' tastes and friendship, the calendar, the weekly promise, the packages that ripened, your records, purchases owned), the level in progress (the package, the ribbons already gone, the hearts, the chute, the hints you have seen, the windows opened, the side you were looking at, the notebook and your bet) so you can resume it, your settings (sound, music, vibration, language, bigger patterns, reduced animation, tab size), your privacy choices, and a random installation identifier (the "Player ID" shown at the bottom of Settings). If you are not signed in, we do not receive this data. It is deleted when you delete the Game (or with Settings > Reset progress). Depending on your iOS settings it may be included in your own iCloud/device backup, which is governed by Apple.

3. Information we process

We do not operate our own game server. We receive personal data in three cases: (a) when you email support (your email address, your message and anything you choose to include, such as your Player ID or a screenshot), used only to answer you and kept no longer than 24 months; (b) when you sign in (section 3b); (c) analytics events (section 6).

3b. Optional WhiskerWorks account and cloud save (Firebase Authentication + Cloud Firestore, provided by Google)

4. Advertising (Unity LevelPlay)

4.1 What is collected and by whom

When an ad is requested or shown, the Unity LevelPlay SDK and the ad networks it mediates collect, directly from your device:

No account information (Firebase user ID, email) is passed to the ad partners. Unity's published disclosures: https://docs.unity.com/en-us/grow/levelplay/platform/legal-resources/apple-privacy-questionnaire and https://docs.unity.com/en-us/ads-ios/4.20.0/privacy/developer-consent/disclosures/apple-privacy-survey

4.2 Why

To display ads (including optional rewarded ads that you choose to watch: double the Mercis of a level, continue after a failure, a few Mercis from the shop, one free undo), to cap how often ads appear (interstitial ads are shown only between two levels, after a victory, never during a level, and never after a failure, a heavy package, the daily gift or the tutorial), to measure ad delivery and earnings, to prevent fraud and — only with your consent where the law requires it — to personalise ads.

4.3 Who receives it

These partners act under their own privacy policies and may be located outside your country (e.g. in the United States), relying on safeguards such as the EU Standard Contractual Clauses as described in their policies.

4.4 Your choices

5. In-app purchases

Purchases are made through Apple's App Store; Apple processes the payment under its own privacy policy (https://www.apple.com/legal/privacy/). We never receive your name, Apple Account or payment card. The Game receives a transaction record (product, transaction identifier, receipt) to deliver and restore what you bought. The purchase plugin (Unity IAP) may process technical data such as an installation identifier, session identifier, device information and country to operate purchases — see https://docs.unity.com/en-us/iap/privacy-and-consent/overview. Refunds are handled by Apple: https://reportaproblem.apple.com. Virtual items and Mercis have no monetary value and cannot be transferred outside the Game.

6. Analytics and remote settings

Analytics and Remote Config requests go to Google's Firebase servers; Google keeps its server logs according to its own retention rules (https://firebase.google.com/support/privacy and https://policies.google.com/privacy).

7. Notifications

If you allow notifications (the Game asks only after you have solved a few levels, never at first launch), it schedules local notifications on your device (for example a reminder when a package has ripened). They are created on the device; no notification token is sent to us, and there is at most one reminder per day. You can turn them off in iOS Settings, or simply decline the in-game card, at any time.

8. Children

The Game is a puzzle for teens and adults. It is not directed to children under 13 and is not in the App Store Kids category. We do not knowingly collect personal information from children under 13 (or under the age of digital consent in your country — 14 in Québec for consent to the processing of personal information, 15 in France, 13–16 elsewhere in the EU). Because the Game may also appeal to younger players:

9. Legal bases (EEA/UK)

10. Your rights

Depending on where you live — for example the Act respecting the protection of personal information in the private sector as amended by Law 25 in Québec, PIPEDA in the rest of Canada, the GDPR in the EEA/UK, the CCPA/CPRA in California — you may have the right to be informed, to access, correct, delete or port your personal data, to object to or restrict processing, to withdraw consent at any time, to opt out of sale/sharing, and not to be discriminated against for using these rights. Game data on your device is deleted with the Game (or with Settings > Reset progress). Your account and cloud saves are deleted in the Game (Settings > Account & cloud save > Delete account) or on request to [email protected]. For data held by ad partners, use the in-game privacy choices, the ad's privacy icon, or the partners' policies above; we will also help if you write to [email protected]. We answer within 30 days. You may complain to your data-protection authority (in Québec: Commission d'accès à l'information, https://www.cai.gouv.qc.ca; in Canada: Office of the Privacy Commissioner, https://www.priv.gc.ca; in France: CNIL, https://www.cnil.fr). Requests are handled by our person in charge of the protection of personal information (section 13).

11. Security, retention and transfers

Data stored by the Game stays on your device, except the cloud save of signed-in players (kept until account deletion, access restricted to the account owner by database security rules, encrypted in transit and at rest by Google). Analytics data is kept as stated in section 6. Support emails are kept as stated in section 3. Data held by ad partners and by Apple is retained according to their policies. Google and our other partners may process data outside Québec and Canada (mainly in the United States); before such transfers we assess that the information receives adequate protection, as Law 25 requires.

12. Changes

We will update this page when the Game's data practices change and change the effective date above. Significant changes will also be announced in the Game.

13. Contact and person in charge

9506-6320 QUÉBEC INC. (WhiskerWorks) — Québec, Canada — [email protected]

Person in charge of the protection of personal information (Québec, Law 25): Mohamed Touihri, [email protected].

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